Universal
Seven (7) Day Replacement Policy
Seven (7) Day Replacement Policy
Applies to all warranty types — Limitad Parts and Manufacturer Warranty
Requirements for Replacement
- ✔ Unit must have a factory defect (not user damage)
- ✔ Unit, charger, and box in pristine condition
- ✔ Complete package must be present
- ✔ Original receipt must be presented
- ✔ Return only at the store of purchase
⚠ NO RECEIPT, NO EXCHANGE
Not Covered Under 7-Day Policy
- ✘ Software or OS issues
- ✘ Cosmetic flaws (inspect before purchase)
- ✘ Physical damage, cracks, deep scratches
- ✘ Missing or altered serial/model numbers
- ✘ SSD/HDD corruption or data loss
- ✘ LCD damage from drops, spills, or force
- ✘ Transit damage, disasters, acts of God
- ✘ Pirated software, viruses, unauthorized mods
⚠ Change of mind is NOT a valid reason for replacement. If the same model is unavailable, you may choose another unit from Powertech’s current catalog:
Coverage
Warranty Types
Select the warranty type that applies to your unit.
One (1) Year Manufacturer’s Warranty
Claims must be processed through the brand’s authorized service center
1 Year
How to Claim Manufacturer’s Warranty
1
Visit the brand’s official website to find the nearest authorized service center.2
Review the manufacturer’s warranty terms — coverage and limitations vary by brand and model.3
Bring your unit, accessories, and proof of purchase directly to the service center.4
Coordinate directly for faster, guaranteed processing and turnaround.⚠ Bringing to Powertech is highly discouraged — no guaranteed timeline; units are sent in batches causing significant delays.
General Exclusions
- ✘ Software / Operating System issues
- ✘ Cosmetic imperfections not impacting function
- ✘ Physical damage, mishandling, cracks
- ✘ LCD damage from drops, spills, or force
- ✘ Corrupted SSD/HDD or data loss
- ✘ Damage during transit or natural disasters
Also Not Covered
- ✘ Pirated/incompatible software or malware
- ✘ Unauthorized modifications or repairs
- ✘ Third-party accessories causing damage
- ✘ Altered or missing serial/model numbers
Two (2) Years Manufacturer’s Warranty
Claims must be processed through the brand’s authorized service center
2 Years
How to Claim Manufacturer’s Warranty
1
Visit the brand’s official website to find the nearest authorized service center.2
Review the manufacturer’s warranty terms — coverage and limitations vary by brand and model.3
Bring your unit, accessories, and proof of purchase directly to the service center.4
Coordinate directly for faster, guaranteed processing and turnaround.⚠ Bringing to Powertech is highly discouraged — no guaranteed timeline; units are sent in batches causing significant delays.
General Exclusions
- ✘ Software / Operating System issues
- ✘ Cosmetic imperfections not impacting function
- ✘ Physical damage, mishandling, cracks
- ✘ LCD damage from drops, spills, or force
- ✘ Corrupted SSD/HDD or data loss
- ✘ Damage during transit or natural disasters
Also Not Covered
- ✘ Pirated/incompatible software or malware
- ✘ Unauthorized modifications or repairs
- ✘ Third-party accessories causing damage
- ✘ Altered or missing serial/model numbers
Three (3) Years Manufacturer’s Warranty
Claims must be processed through the brand’s authorized service center
3 Years
How to Claim Manufacturer’s Warranty
1
Visit the brand’s official website to find the nearest authorized service center.2
Review the manufacturer’s warranty terms — coverage and limitations vary by brand and model.3
Bring your unit, accessories, and proof of purchase directly to the service center.4
Coordinate directly for faster, guaranteed processing and turnaround.⚠ Bringing to Powertech is highly discouraged — no guaranteed timeline; units are sent in batches causing significant delays.
General Exclusions
- ✘ Software / Operating System issues
- ✘ Cosmetic imperfections not impacting function
- ✘ Physical damage, mishandling, cracks
- ✘ LCD damage from drops, spills, or force
- ✘ Corrupted SSD/HDD or data loss
- ✘ Damage during transit or natural disasters
Also Not Covered
- ✘ Pirated/incompatible software or malware
- ✘ Unauthorized modifications or repairs
- ✘ Third-party accessories causing damage
- ✘ Altered or missing serial/model numbers
Six (6) Months Limited Parts Warranty
For commercial units — extended coverage for select factory-defective parts
6 Months
Parts Covered
RAM & Storage
Replaced with surplus parts of the same exact capacity and type.
Keyboard
Replacement applies if found defective due to factory-related issues.
Speakers & Fan
Only covered if malfunctioning due to factory defects.
* Once a part is replaced under warranty, further claims for the same part will no longer be covered.
Warranty Void If
- ✘ Unit damaged by transit, mishandling, drops, or extreme temperatures
- ✘ Damage from natural disasters (fire, flood, lightning)
- ✘ Connected to irregular voltage causing electrical failure
- ✘ Improperly installed or operated outside brand instructions
- ✘ Unauthorized alterations, modifications, or repairs
- ✘ Warranty seal removed, broken, or tampered
- ✘ Unable to present receipt, invoice, or warranty slip
- ✘ Warranty period has expired
🔧 Standard Service Warranty for Other Parts
For components not listed — customers shoulder the cost of parts; Powertech covers the labor cost for the repair.
Thirty (30) Days Limited Parts Warranty
For clearance/commercial units — covers select factory-defective parts
30 Days
Parts Covered
RAM & Storage
Replaced with surplus parts of the same exact capacity and type.
Keyboard
Replacement applies if found defective due to factory-related issues.
Speakers & Fan
Only covered if malfunctioning due to factory defects.
* Once a part is replaced under warranty, further claims for the same part will no longer be covered.
Warranty Void If
- ✘ Physical damage, mishandling, or negligence
- ✘ Damage from disasters, irregular voltage, or unauthorized repairs
- ✘ Tampered warranty seals or missing proof of purchase
- ✘ Warranty period has expired
- ✘ Part is non-replaceable due to unavailability or integration with other components
🔧 Standard Service Warranty for Other Parts
For parts not covered (Battery, LCD, Charger, etc.) — customers shoulder the cost of parts; Powertech covers the labor cost for the repair.
⚠ Clearance Units Special Note
These units may have known issues that are not covered by warranty. Known issues will be documented at the time of purchase on your warranty slip.
Process
Claiming Procedure
In-Store Only
All warranty claims must be made in-store. No online or remote claims are accepted.
Diagnostics & Assessment
Powertech will assess and diagnose the unit upon receipt of the claim.
3–14 Business DaysDocuments Required
Bring your original receipt, warranty slip, and complete package when claiming.
Turnaround Time
Repair or replacement timeline depends on service queue and parts availability.
Queue-Based