Send-In Repairs User Guide

Use this guide to submit your unit online, track your send-in requests, view details, and print your Send-In PDF for signing.

What Is Powertech Send-In Repairs?

Powertech Send-In Repairs is an online repair intake program that lets customers submit a unit for diagnosis and service without needing to visit the store first. You can create your request online, review your submitted details, and print the send-in document for endorsement and signing.

Why We Offer This Program

  • To make repair intake easier for customers who are busy, far from the branch, or unable to walk in immediately.
  • To speed up the repair process by collecting key device and issue details before physical handoff.
  • To improve tracking and transparency through a dedicated Send-In list, detail page, and printable PDF record.
  • To provide a more organized handover process between customer and service team.

Before You Start

  • You need a registered Powertech account and must be logged in.
  • Prepare your device information (brand/model/serial if available).
  • Prepare a clear issue description to help the technician assess your unit faster.

Desktop Step-by-Step

Step 1

Log in to your account

Open the login page and enter your account credentials.

Desktop Step 1 - Login page
Desktop Step 1: Login page
Step 2

Open Repairs

Go to My Account > Repairs.

Desktop Step 2 - Repairs tab
Desktop Step 2: Repairs tab
Step 3

Switch to Send-In Repairs

Click Send-In Repairs in the mini menu. You can see existing send-ins and available actions.

Desktop Step 3 - Send-In list
Desktop Step 3: Send-In list with actions
Step 4

View Send-In Details

Click View Send-In Details to open your full submission.

Desktop Step 4 - Send-In details
Desktop Step 4: Send-In details page
Step 5

Submit a new Send-In request

Click SEND IN A UNIT, fill out the form, then submit.

Desktop Step 5 - Send-In form
Desktop Step 5: Send-In form

Mobile Step-by-Step

Step 1

Open Send-In Repairs

Go to Repairs then switch to Send-In Repairs.

Mobile Step 1 - Send-In list
Mobile Step 1: Send-In list
Step 2

Tap SEND IN A UNIT

This opens the Send-In form where you enter your request details.

Mobile Step 2 - Send-In form
Mobile Step 2: Send-In form
Step 3

Open your submitted details

From your send-in card, tap View Send-In Details.

Mobile Step 3 - Send-In details
Mobile Step 3: Send-In details

How to Print Send-In Details (PDF)

  1. Go to My Account > Repairs > Send-In Repairs.
  2. Find your send-in card.
  3. Click Print Send-In Details.
  4. Your PDF will download automatically, including the sign-off page.

What Happens Next

  • Your request appears in your Send-In list.
  • You can review details anytime.
  • If approved and processed, it may be converted to a linked repair job.
Troubleshooting: If the list or buttons do not appear, refresh the page and log in again. If PDF download is blocked, allow popups/downloads in your browser and retry.
Image URL setup: Replace every REPLACE_WITH_URL/... with your uploaded Media Library path, for example: https://sales.powertechcenter.ph/wp-content/uploads/2026/03